Privacy

We respect your privacy and do not use your information for any purpose other than communication regarding your order. Your information is never shared with anyone outside of our company and limited to Ziptape employees to provide products and services to you. We protect your information and will not disclose your account name and password to anyone. If you have any questions or would like to change your username and password for any reason, please call us at: 800-851-9644, 866-947-8273 or 480-966-2999, FAX 480-894-6255.

Order / Payment Terms / Taxes

The minimum order is one unless otherwise stated. Product prices, minimums and designs are subject to change without notice. Order confirmation is sent to the email address used at time of order and is the purchaser's opportunity to review for correctness. All online orders are processed using a secure connection. You can be confident in knowing that LabelidSystems.com is a verified Authorize.Net merchant.

Prepayment via Visa, MasterCard or AMEX through our secure Authorize.Net partner by shopping online or for your convenience you can create your profile at our corporate website located athttps://www.ziptape.com/pay/.

NET 30 day terms available OAC. Email your request for terms toorders@labelidsystems.comand include the following a minimum of three Trade References and a completed application for credit and your purchase order. Credit applications are available upon request, please send email to receivables@ziptape.com.

Orders shipping to the following States require a Form 5500 or F0003 if tax exempt, otherwise subject to the appropriate taxes; Arizona and Washington.

Shipping & Processing Policy

Orders are generally processed within 3-5 business days after receipt of order. Actual shipping times may vary based on selected shipping method. Customers will be charged freight according to product weight from origination zip-code to destination zip-code based on Carrier's current rates for the service type chosen. UPS is used unless otherwise requested and freight charges will be added to your order accordingly. Should you prefer to use another carrier or want to use your own UPS Account Number; please list it in the appropriate places when placing order for products. Ziptape® Label ID Systems, is not responsible for rate changes by the carrier.

Conditions

The user shall be responsible for determining suitability of the product for his intended use, and user assumes all responsibility for an injury, loss or damage, direct or consequential, arising out of misuse. Ziptape products are carefully inspected before shipment. As it is impossible to detect all imperfections, our policy is to replace such goods as proved defective. Ziptape warrants that the product is free of defect in material and workmanship and their only obligation shall be to replace such quantity of the product that the user proves to be defective; and they shall not be liable for any damages including consequential and special damages. No other warranties, expressed or implied, are given.

All Technical Information and statements contained herein are based on laboratory tests we believe to be reliable, but the accuracy or completeness is not guaranteed under all circumstances.

All prices are subject to change without notice.

Claims

All Claims of shortage or erroneous charges must be presented in writing within 10 (ten) days after receipt of shipment. All claims of defect and/or adjustments must be presented in writing to ZipTape Label ID Systems within 30 days of the date of shipment. Return Material Authorization (RMA) must be requested and approved prior to returning any item otherwise the package will be refused at our dock. Approved returns should be shipped back in original packing with product SKU labels in place and freight prepaid. A 20%-50% restock fee or higher will apply and fees are determined at receipt inspection based on the condition of the product and how much repackaging is necessary to return the product to a sellable condition.

Custom and Non-Standard Products

Custom and special orders are non-cancellable or returnable after customer has agreed or signed-off on the proof. Lead-Times may vary but generally a custom product can be built within 10-14 business days. Minimums and set-up fees may apply. The quantity shipped may vary 10% (+/-) on all custom orders. Contact us for a custom quote on high volume or specialty purchases by emailing us atcustomquote@labelidsystems.comWe appreciate your business and will do our utmost to meet your needs.

Promotions & Promotional Codes

Promotional codes and pricing can only be applied online. Promotional codes are valid for a limited time. Not applicable with any other offer, product or service. Promotional Code must be applied at time of check to receive promotion pricing.